Field Technician (Remote)

Job Description:

We are looking for a skilled Field Service Engineer to handle the installation, maintenance, and troubleshooting of telematics devices at client locations. This role requires a hands-on technician who is comfortable working directly at multiple client locations and ready to work on flexible timing, ensuring high-quality service in line with company standards.

Key Responsibilities:

• Provide exceptional service and customer support during field visits and installations.
• Organize and align workflow with assigned schedules to maximize efficiency and client satisfaction.
• Oversee the onsite installation, repair, and maintenance of telematics devices, ensuring devices are fully operational.
• Diagnose technical errors or problems on-site and determine the appropriate solutions quickly and accurately.
• Prepare comprehensive, timely service reports documenting work completed, observations, and any issues encountered.
• Adhere to company protocols and procedures during all field activities to ensure compliance with organizational standards.
• Build and maintain positive relationships with clients to ensure satisfaction and strengthen customer loyalty.
  
  

Qualifications:

• Proven experience as a Field Service Engineer or similar role in telematics or related technology installations.
• Strong technical troubleshooting skills with knowledge of diagnostic methods and tools.
• Ability to manage schedules and work independently on multiple tasks simultaneously.
• Excellent communication skills to interact effectively with clients and colleagues.
• Willingness to travel extensively and work on-site at client locations.
  
  

Preferred:

Proven experience as a Field Service Engineer or similar role in telematics or related technology installations.